Family Support Worker

We are recruiting into our adult team.  Please apply on Indeed by clicking on the link.  For an informal chat or to ask any questions  please contact the office on 01933 224632 and ask for Trina

Family Support Link is a service in Northamptonshire, working with both adults and children, that provides free and confidential support to family members, carers and loved ones impacted by another’s substance use.

The Family Support Worker is responsible for managing a caseload of adult family members, providing client-led individual and group support to adults impacted by substance use, providing a safe and supportive environment for families to increase understanding, learn how to set boundaries, build coping strategies and connect with others in similar situations, whilst also providing onwards referrals and advocacy where needed with other professionals. They will also work with partner organisations and colleagues to develop and deliver facilitated whole family discussions where appropriate.

The Family Support Worker is responsible for ensuring accurate recording of case notes and undertaking regular assessments and outcomes with clients and families. They will ensure that the families play an active role in every step of this process and feel ownership over their involvement in the programme.

They will run awareness raising and training events for communities, professionals, statutory and third sector agencies.

The Family Support Worker will prioritise safeguarding by following our policy and procedures.

Key Responsibilities

• To deliver 1:1 support to a caseload of adults impacted by substance use.
• Undertake outcomes and assessments with adults.
• Ensure safeguarding is a priority, raising concerns, attending safeguarding meetings and providing reports as requested.
• Develop, monitor, and run awareness sessions and training events across Northamptonshire for communities, professionals, statutory and third sector agencies.
• To act as a positive ambassador for Family Support Link, build and maintain strong working relationships with referral agencies and services, and attend community events as directed by the management team.
• Make referrals for adults to other services as required and advocate for them where needed.
• Develop a relationship with families based on respect and trust, ensuring they feel ownership of their involvement with Family Support Link.
• Plan, advertise and deliver wellbeing days for clients, monitor attendance and gain feedback to help shape future events.
• Ensure the voice of the clients is heard within Family Support Link, and communities and partner agencies involved in supporting families.
• Participate and develop multi-agency partnership working and networking.
• Develop, deliver and manage support groups to meet the needs of the client base.
• Work with partner organisations and colleagues to develop and deliver facilitated whole family discussions where appropriate.
• Maintain accurate, up to date records and provide regular reports and case studies as required by the management team.
• Provide helpline support where needed.
• Provide flexible support options for clients to meet their needs, taking into account their location and time and date preferences.
• Work closely with the staff team at Family Support Link.
• Participate in clinical supervision, training and personal development.
• Work within Family Support Link’s and other organisations’ (where appropriate) operational policies and procedures and manage risks appropriately, including lone working and on call.

You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

This post is subject to a 6 month probationary period, enhanced DBS check & two satisfactory references.

Additional Information

Some evening and weekend work may be required.

The post holder will be based at Our Head Office 60 Oxford St, Wellingborough NN8 4JJ but this is a county-wide role and the post holder will be expected to travel across the county to provide support and attend events, meetings and training. (Travel expenses will be paid in accordance with Family Support Link’s policy.)

The post holder will be required to attend regular team meetings and training at the Head Office.

We have adopted a hybrid working policy allowing for flexibility around home working, which needs to be agreed with the line manager on a week by week basis.