We provide free, accessible and non-judgemental support, to those affected by another’s substance misuse throughout Northamptonshire.

Frequently asked questions

What can I expect?
My support worker….
Confidentiality ……
Where will I be seen…
How often will I be seen…


Your session
How long will I be seen for…
If you are unable to attend your appointment.
Can I bring someone to support me?
Do you work with children?
Can you see me in my home?
Will you tell anyone what we talk about?
Helpline
Adult Group support
Children and young peoples structured group
Compliments & Feedback
Complaints


My support worker
Following receipt of your referral you will be allocated a support worker within 5 working days where possible. They will contact you to arrange your first appointment. Please provide a number on your referral where we can contact you on. Your worker can help you to move to a greater understanding of the impact of substance misuse on you, end your isolation and give you coping skills to better manage the day to day problems that you may encounter. We cannot offer a solution, but we can help you to survive each day.

Confidentiality - What if I know my support worker?
Family support link understand the importance of confidentiality. If you were to meet with a support worker that you may know from outside of Family support Link, this may prove a barrier for you accessing our support. All of our support workers follow both internal and external legislation and policy surrounding data protection and confidentiality and your support worker will discuss this with you at your initial appointment. If following this initial meeting you still see this as a barrier please contact our office on 01933 227078 and ask to speak to a manager.

Confidentiality - What happens if my support worker sees me outside of our appointment?
Family support Link understands that you may be concerned about encountering your support worker outside of your appointments. Your support worker would not acknowledge you outside of your appointment as we understand the importance of confidentiality.

Where will I be seen?
Our main office is based in Wellingborough with satellite offices across the county to make the service accessible.

How often will I be seen?
This is dependent on individual need and is something that you can discuss with your support worker. We will always strive to meet your needs with appointments where possible. Our service is not time limited and the duration of your support will be reviewed with your support worker on a regular basis.

Your session
Your session will last for 45 minutes. Your first session will be slightly longer as we will ask you to complete our paperwork which includes complaints, confidentiality and client contract. Our sessions are led by your needs and allow you to talk about your feelings and emotions surrounding your loved ones substance misuse. At the end of each session your worker will book your next appointment.

If you are unable to attend your appointment.
We understand that sometimes life gets in the way and you may be unable to make your appointment. All we ask is that should you need to cancel or re-arrange, please let your support worker know or call our main office on 01933 227 078 ASAP as this appointment could then be used should another client require it.

Can I bring someone to support me?
This is possible where necessary, however this should be arranged in advance with your support worker.

Do you work with children?
Yes, we work with children from 5 years old upwards. We see them either in an educational setting or a mutually agreed safe place.

Can you see me in my home?
Unfortunately we are unable to make home visits. We can offer telephone support if required.

Will you tell anyone what we talk about?
Family Support Link understands the importance of confidentiality. Please ensure you have read and understood our confidentiality policy. This will be further discussed with your support worker at your initial appointment.

Helpline
Our helpline is available from 10am – 2pm Monday to Friday. We will respond to messages on a regular basis if you leave a name and contact number.

Adult Support Groups
There are support groups offering peer support facilitated by Family Support Link workers across Northamptonshire. These run on a Tuesday evening in Corby and Wednesday evening in Northampton. Your support worker will be able to give you further information on all the groups and their locations. If you do not have a support worker or you need further information please email us at fslcontact@yahoo.co.uk

Children and young peoples structured group
Our “I Matter too Project “ is a 12 week structured group, for 11-17 year olds touched by another’s’ drug or alcohol use. The aim of the “I matter too” project is to give them access to peer support, the opportunity to develop new skills, nurture talents and most importantly have fun. Should you feel that this group would be of benefit please contact us at fslcontact@yahoo.co.uk or call our office on 01933 227078

Compliments & Feedback
If you are pleased with the service you have received, we would love for you to tell us. You can let your support worker know or contact us via email onfslcontact@yahoo.co.uk.

Complaints
Not happy with the service? We hope that this is never the case, your support worker will go through our formal complaints procedure with you at your initial appointment and can provide you with a copy at your request. You can also request a copy by contacting our office on 01933 227078 and asking to speak to a manager or click here to email us.